ROBIN
OWENS
Resume and capabilities
EDUCATION
RECENT PARTNERS
tools
DESIGN PROCESS
RESEARCH
Utilize holistic ethnographic research for design challenges through quantitative and qualitative problem solving
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Extensive Primary and Secondary Research
Ethnographic Research
Data collection
Surveys
Interviews (consumer and expert)
Focus Group
Cultural Probes
Sensory Cues
Data Collection and Analysis
Research Affinitization
Ethno-graphic Research
METHODOLOGY
AffINIZING MIXED METHODS
STRATEGIZE
Engage vital stakeholders through tailored communication marrying visual design and data
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Campaign Planning
Fundraising and Promotions
Grantwriting
Branding and Social Media
Copyrighting and Email Design
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SWOT Analysis
PESTEL Analysis
A.U.D.I.O. Analysis
ERRC Analysis
Fogg’s Behavior Model
Value-Proposition Canvas
Strategy Canvas
Eisenhower Matrix
Attributes of Innovation Analysis
Empathy Maps
Consumer Profiles
User Journey Map
Theory of Change
Three Horizons Framework
Community Based Social Marketing
PITCH DECKS
FRAMEWORKSand models
VISUALIZING DATA
PRODUCE
Create successful solutions through a diverse design skillset focused on strong narrative throughlines
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Graphic Design
Web Design
Illustration
Animations
Video Editing
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Microsoft Office (Word, Powerpoint, Excel)
Adobe Creative Suite (Illustrator, Photoshop, InDesign, After Effects, Premiere, Animate, Lightroom)
Figma
Canva
HTML, CSS, and Java
SKILLSET
PORTFOLIO
RESUME
MIXED-METHODS RESEARCH
ETHNOGRAPHICRESEARCH
A field-based method that explores how people live, work, and interact with products, services, and environments. In design, it focuses on understanding real-world behaviors, needs, cultural contexts, and meanings through direct observation, interviews, and participation. The goal is to uncover tacit knowledge, routines, and pain points that users themselves may not articulate, so designers can create solutions that are usable, meaningful, and contextually appropriate.
Contextualizing numbers within lived experiences and social meaning
QUALITATIVE
Qualitative research explores human behavior and meaning through open-ended data like interviews, observations, and artifacts to understand context, motivations, and lived experience. In ethnographic research this is performed by immersive fieldwork to capture cultural norms and everyday practices from the insider’s perspective
INTERVIEWS
Consumer Interviews Understand consumer opinion by conducting specified interviews, developing a guide which target key demogrpahics
Expert Interviews Connect with industry and academic experts to gain unique insights and expand understanding
OBSERVATION
Focus Groups Allows longer conversations with consumers in a collaborative context
Sensory Cue Understand user design preference through tactile interaction and sensory input
Cultural Probe Explore demographic specific preferences through the consumer’s eyes
QUANTITATIVE
Quantitative research in ethnographic studies involves measuring and analyzing numerical data to identify patterns, frequencies, and correlations within cultural or social contexts. Researchers collect structured data then apply statistical methods to quantify relationships and test hypotheses grounded in ethnographic insights.
SECONDARY RESEARCH
Utilize existing secondary research to understand consumer market, opportunity areas, and stakeholder engagement.
SURVEYS AND DATA COLLECTION
Develop survey design and target plan which can engage necessary users and prioritizes key research questions to expand knowledge of opportunity areas
METHODOLOGY
The 7 C’s for Sustainable Design
A NEW DESIGN THEORY FOR TRANSFORMATIONAL CHANGE
By Robin Owens
affinizing mixed-methods
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Coding Quantitative Research
2.
CLUSTERING SIMILAR POINTS
3.
Determining Insights
STRATEGIZE
RESEARCH APPLICATION
Ethnographic research is translated into actionable design strategies by synthesizing insights into clear frameworks and models that guide decision-making and prioritize human needs. Then we craft persuasive pitches, polished presentations, and concise data visualizations that communicate those strategies with clarity, impact, and sustainable design principles.
FRAMEWORKS AND MODELS
Frameworks and models translate design intent into actionable decisions by structuring information, clarifying priorities, and aligning stakeholders. They turn complexity into repeatable processes that guide research, ideation, and implementation.
Visualization of P.E.S.T.E.L. Framework
Stakeholder Engagement Maps
Visualize who influences or is affected by a project, their needs, influence level, and communication preferences. Use them to prioritize outreach, tailor messages, and reduce risk from overlooked stakeholders.
ERRC analysis (Eliminate-Reduce-Raise-Create)
Surface strategic shifts by asking which factors to eliminate, reduce, raise, or create. Useful for product positioning, service design, and reframing user value.
Empathy Map
An empathy map is a simple, visual tool that helps teams understand users by organizing what they say, think, do, and feel. Use it to align design decisions with real user needs and motivations.
Strategy Canvas
This canvas measures design solutions along a specialized set of criteria to compare and contrast insights from mixed-methods research.
Theory of Change
A theory of change design tool is a structured framework that maps how specific activities and resources are expected to lead to short-term outcomes and long-term impact, making assumptions and causal links.
Eisenhower Matrix
The Eisenhower Matrix organizes tasks into four quadrants by urgency and importance to prioritize work that drives design impact. It helps teams focus limited resources on high-impact activities while delegating or scheduling less critical tasks.
A.U.U.D.D.I.O. Analysis
Categorize tasks by urgency and importance to focus limited resources on what moves the design forward. Helps teams avoid busywork and schedule deliberate time for strategic design activities.
Persona Development
Personas illustrate potential users for a design solution, identifying pain points, goals, and needs in order to best serve the targeting consumer base.
Fogg’s Behavioral Model
Fogg's behavioral model identifies how behavior change can be achieved by manipulating motivation, ability, and prompts, guiding designers to make desired actions easier and more appealing.
Attributes of Innovation
A model for assessing innovation—evaluates relative advantage, compatibility, complexity, trainability, and observability. Scoring each attribute on clear, weighted criteria enables objective comparison across ideas and guides resource allocation toward the highest-value opportunities.
Value Proposition Canvas
The Value Proposition Canvas is a tool for assessing innovation by evaluating relative advantage, compatibility, complexity, trainability, and observability. Scoring each attribute with clear, weighted criteria enables objective comparison across ideas and guides resource allocation toward the highest-value opportunities.
DESIGNING ENGAGING
PRESENTATIONS
PITCH DECKS
CAMPAIGN PROPOSAL
PRODUCT PROPOSAL
RESEARCH PROPOSAL
DATA VISUALIZATION
EDUCATION
Using data visualization to educate and spread awareness
UNICEF Environmental Footprint Report and Carbon Neutrality Education
Distributed to both high-level stakeholders and over 13,000 internal agency employees to spread awareness on organizational activities and education around environmental footprint
OUTREACH
Using data visualization to engage stakeholders and encourage action
Richmond Community High School 'Meet our Village’ Campaign
Communication through both print and digital means to target high-level donors and general public, generating upwards of $40,000 in donations over a 7-week campaign for Friends of Richmond Community High School 501c3
COMMUNICATION
Using data visualization to enhance audience understanding of quantitative research
Community Outreach
PainTING
GRAPHIC DESIGN